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    Warranty

    Initial Outfitters warrants to consumer purchasers and users of the product that it will be free of manufacturing defects for a period of 90 days from the purchase date. Warranty excludes damage to product resulting from accident or misuse. Personalized or custom-made items may not be returned for replacement.

    Replacements

    In the case of a manufacturing defect a replacement product will be issued. Changes to the personalization on the replacement product are not allowed.

    Workmanship

    We strive to provide high quality personalized products.  The personalization process has inherent variations in size, shape, and color.  These variations are not considered manufacturing defects. Except as expressly stated herein, Initial Outfitters makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Initial Outfitters.

     

    Refunds

    Eligible items may be returned in “like-new” condition, within 90 days of purchase. Customized and/or personalized items are not eligible for refund, provided they are made to the manufacturer’s specifications. Shipping and handling charges are non-refundable.

    Exchanges

    Only non-personalized items may be Exchanged. 

    Return Shipping Charges

    A $7.00 return shipping & handling fee will be charged for Exchanges and for products which are repaired or replaced outside of the warranty period. 

    No shipping fee applies for items replaced or repaired due to manufacturer defect or production error.